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Discussion topic: WIFI SAYS ITS WORKING BUT CERTAIN SITES NOT WORKING

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This message was authored by: Lilly90

WIFI SAYS ITS WORKING BUT CERTAIN SITES NOT WORKING

Hi, I'm having a real headache with my connectivity. My wifi seems to be working, my router is all lit up green, I've done all the troubleshooting suggestions, but I'm finding that certain websites aren't working and will only work if I switch to mobile data. This is happening both on my phone and on my laptop. It seems like larger bandwidth sites aren't working properly - I can't load whatsapp, I can't see pictures, I can't open Pinterest, I can't receive Whatsapp calls - although sometimes it does work. So it's unclear what the actual problem is - everything looks to be connected and online but certain sites and apps aren't functioning properly. 

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This message was authored by: caesarome

Re: WIFI SAYS ITS WORKING BUT CERTAIN SITES NOT WORKING

Posted by a Superuser, not a Sky employee. Find out more

@Lilly90 

Try adjusting your broadband shield settings. You can do this via the MySky app or online here:

 

https://www.sky.com/myaccount/bb-and-talk/broadband-shield

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This message was authored by: Lilly90

Re: WIFI SAYS ITS WORKING BUT CERTAIN SITES NOT WORKING

Thank you so much! Seems like I had a shield on social media which would explain only certain websites not working! 
Hopefully this has resolved it 🙂 

This message was authored by: JimM1

Re: WIFI SAYS ITS WORKING BUT CERTAIN SITES NOT WORKING

@Lilly90 May take a few hours to filter through but good chance it will all start working as you expect it!

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