WI FI and Broadband suddenly stopped working around 10:50

[RHDesai]

Sky WiFi and broadband stopped working around 10:50 today. I tried checking my WiFi and broadband test using My Sky app but it says all is working but in reality it is not.

[RHDesai]

I cannot find a button to upload a picture to provide information on my Router maintainence tab.

[Highlinder]

@RHDesai  When you are typing a message you will see icons above, one of them is of a camera that is what you use to upload pictures. If you are using a phone then you might have to either click on the 3 lines that look like a hamburger.

[RHDesai]

Thanks @Highlinder, actually it was difficult to find the button to upload photos on a mobile but thanks for the advice, that was helpful.

Below are the Router Stats, if it helps in figuring out the problem.

 

[jamesn123 · Accepted solution]

Hi @RHDesai 

If the My Sky app line test doesn't pickup a fault you'll need to call Sky on 150 from your landline or the 03 number from your mobile at the bottom of https://sky.com/help under the 'Need more help?' banner