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Discussion topic: W box not working even thou it says it’s working

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This message was authored by Paulwoods07 This message was authored by: Paulwoods07

W box not working even thou it says it’s working

Cannot get tv on won't connect to sky q box done all the settings all the green lights are on to say it's working but the other q box in the bedroom won't connect but working downstairs couldn't watch the tv last night either thank you

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Paulwoods07
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This message was authored by Paulwoods07 This message was authored by: Paulwoods07

Q box not coming on

Q box not connecting 

This message was authored by Chrisee This message was authored by: Chrisee

Re: W box not working even thou it says it’s working

Posted by a Superuser, not a Sky employee. Find out more

@Paulwoods07 are other devices connecting to the internet normally? If they are it sounds like an issue with your Q TV boxes rather than your broadband so call Sky as they can send out an engineer to sort it if they can't diagnose the fault during the call.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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