Voice out of sync with picture. Picture constantly freezes (every few minutes)

[AJD8]

For several months we have experienced extremely poor reception. We watch programmes that freeze every few minutes. The voices of the actors are constantly out of sync with the screen image. It is a very poor viewing experience and it's not improving 

[Mr+Flibbles+86]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147