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Discussion topic: Voice light orange, no internet.

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This message was authored by TimTim22 This message was authored by: TimTim22

Re: Voice light orange, no internet.

@razy60 

 

I think your right. 

 

I had issue again this morning exactly one week from last time it went down. Whats the chances of that. 

 

Once my contract is up its probably time to look elsewhere. 

 

 

This message was authored by Heysey71 This message was authored by: Heysey71

Re: Voice light orange, no internet.

Over a month now away from Sky and no issues at all. It's definatley a Sky broadband problem.

Only way to fix it is to leave....

This message was authored by mae-3 This message was authored by: mae-3

Re: Voice light orange, no internet.

@Heysey71 

 

One of the reason I left Sky some years ago is they don't listen when reporting fauls!

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Zen internet on FTTP (900Mbps down, 100Mbps up). SAT> IP (Apple 4K 2nd gen TV to LG C1 OLED UHD TV/Dolby Atmos Denon AVR, DacMagic Plus for Hi-Res audio), hosting own blog/forum (cluster), OPNsense & Zenarmor L4/L7 NGFW & DPI IDS/IPS, Asus ET12 Pro Tri-Band wifi, Linux, Gamer: Xbox Series X/i7 laptop, round-robin DNS over HTTPS, non-proprietary VoIP HD AMR-WB (G.722.2) and more... Beta tester Apple iOS/watchOS/tvOS/iPadOS/macOS.
This message was authored by Andrew141 This message was authored by: Andrew141

Re: Voice light orange, no internet.

Appreciate this is an old thread, but we have the same issue.  After we upgraded from the regular fibre 72mb, to 150mb, it became incredibly unstable, even after the inital 2 week bedding in period.  After a month or so sky agreed to swap the router, same issue persists... maybe not as regularly, but still happening.  A few weeks later i installed a netgear gaming router, wifi was 99% more stable.  Still not perfect, we had a drop today, but better.  From never even looking at the router, to regularly rebooting it, now 'coping' with the odd blip, it is pretty poor.  I suspect they use it as an up sell to the maintained wifi service to get extra cash from those who don't know better - that is something the agent offered me, which 'would resolve my issues'.  Providing decent kit to customers would do that!

This message was authored by wizz6g This message was authored by: wizz6g

Re: Voice light orange, no internet.

I have had this problem since my full fibre 150 was installed 18 months ago. Reported it to SKY tech support and followed all suggestions without resolution. I initially power cycled the router but found out that i could remove the WAN rj45 cable from port 4 and re connect after 5 seconds, all would return to normal. When my contract was due for renewal i contacted SKY retentions to negotiate a reduced monthly fee but they refused to budge on anythong under £28 a month. I was only willing to pay £20 for a service that is quite honestly unfit for purpose. SKY have known about this problem for over 18 months and have done nothing about it. I have now changed service provider. 

This message was authored by Jonathanphillip This message was authored by: Jonathanphillip

Re: Voice light orange, no internet.

@T+McLaughlan  that's how mine looked like 👍 mine was playing up this week sky app still reading broadband fault then it got fixed today apparently and it as disappeared from the app now all fixed up good 👍 😀 👌 

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