Voice light goes amber frequently.

[MarkRugby]

Would appear that way yes. Has been escalated back to a manager on the network team. 

[WildBob]

And after 6 days of being fine, orange light on voice again and had to reboot...

[Jimb0tr0n]

I'm having this problem after the latest update. Same problem. Internet goes down, check the router, amber voice light, reboot and everything returns. This seems to be happening about once a week, usually in the evening. Never had this problem (so regularly) before?

[WildBob]

Agreed - evening seems to be the time it happens - usually 9/10pm by the looks of it.

Mods/Sky Experts - can this be escalated to Sky as a common fault? It seems to be occuring since about mid/end August???

[MarkRugby]

Despite promises that Sky would call me back yesterday, they did not. So they are either useless or potentially hiding information about a common problem.  Or both! Seems likely that there is an issue with the router firmware as mine also tends to go off in the evenings. Last one was about 7pm but has mainly been a little later. 

[MarkRugby]

Sky still want me to monitor it. I don't think they care at all! 

[MarkRugby]

Sky did call back today. The problem has not occurred in the last 2 days. So they are calling back in a week. 

They also tried to blame devices plugged in by Ethernet and commented on the number of devices connected and the amount of downloads (downloads were due to a full system replacement on Sky TV and had to download all the lost problems). So it's nice that it's my fault! 

[WildBob]

I wonder if the penny is dropping at sky about this though....both now told to monitor for a week.....

It's nothing to do with devices at our end or download amount. The fibre connection to the openreach box is solid. It's omething router related/firmware bug or a config issue at sky's end. I'm monitoring....1 day in....6 to go. Its not managed a week solid for 3 weeks....

[MarkRugby]

I'm not sure that they are clever enough to try to hide something. Since the failure soon after the router replacement I've not noticed any failures. It could be happening at night though. 

[Jimb0tr0n]

This happened again this evening so twice in one week. About 11pm for me.  @Mark-Br any chance this is firmware related and will get sorted? 

[Chrisee]

@Jimb0tr0n last time this happened it was traced to issues in a few of Sky's back end machines rather than a hub issue as such.

[MarkRugby]

I do wonder if they have fixed something else. However, it would be a big coincidence if they fixed it just after I got my new router. Aside from one issue within an hour of installation I've had no issues for about 3 days. 

[Jimb0tr0n]

Yeah, I suspect its something at sky's end.  I appreciate this is a real 1st world problem though. I have to walk all the way up 13 stairs, unplug a lead and then wait a few minutes 😂

[Jimb0tr0n]

Happened again last night, so once a week?

[WildBob]

I think it's happening LESS, but not 100% fixed. Happened once this week so far.