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Discussion topic: Virgin fiber to sky broadband issues

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This message was authored by: Olad

Message posted on ‎20 Jun 2025 10:37 AM

Virgin fiber to sky broadband issues

Hi, I was a virgin fibre customer and I have one coaxial cable come into my home which was split into an internet connection. Now I have switched to sky broadband but when I connect the internet cable to the back of the sky hub, I don't get any service. What could be wrong 

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This message was authored by: JimM1

Message posted on ‎20 Jun 2025 10:42 AM

Re: Virgin fiber to sky broadband issues

@Olad You will not be connected correctly, SKY do NOT use any VM connection whatsoever. So follow the document from sky and find where to connect too.

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This message was authored by: cookiemonsteruk

Message posted on ‎20 Jun 2025 10:43 AM

Re: Virgin fiber to sky broadband issues

Posted by a Superuser, not a Sky employee. Find out more

@Olad 

 

When are you due to be activated?

 

The virgin line is not appropriate to carry an openreach connection

 

Could you enter your full address below and copy and paste the notes below the table

 

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

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