Video dropping out wifi signal

[Jon153]

I joined sky and was activated 7 days ago.

I have Sky Max Hub and full fiber 500 package.

I am experiencing poor video calls with freezing and dropping out.

• I tested the speed at this time and was around 80-100 download mbps.
• I cannot move the router as is fixed to the open reach box under the stairs in small cupboard of new build house (small 4 bed house with router in centre area of house downstairs).
• I moved rooms as close as possible to router but still had issues.
• I have a smart tv connected along with 2 mobiles and an iPad but no streaming taking place at time of issue. The smart tv speed test shows around 70mbps connection but streams Netflix etc ok - not the fastest but possibly acceptable (unsure if tv isn’t the best even though brand new or whether this js a wifi signal issue).

I read that the first 2 weeks can be temperamental due to sky testing the line etc, but surely I should be able to perform simple video calls (as I have done for years) via laptop with full fibre 500!?

[Highlinder]

@Jon153  The 2 week thing is something of the past as that was used for copper only lines and fibre to the cabinet connections. If these devices are all connected via Wi-Fi that you are having issues with, then if you have the max broadband subscription you can ask Sky to send you out a booster pod. If you need more than one then an engineer will have to come out and install them in the bes places for coverage over the property.