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Discussion topic: Very slow wi fi, amd it cuts out at times.

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dcarmarie
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Very slow wi fi, amd it cuts out at times.

‎29 Apr 2024 02:53 PM

Hi iv been with sky 18 months almost. This year it's been do slow amd at 6 to 7 pm tends to keep cutting out. 

Says I'm entitled to a refund as I'm me t to have a speed guarantee. Iv rebooted the hub rebooted phone, tablet etc. Keep going around in circles online. 

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jamesn123
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Re: Very slow wi fi, amd it cuts out at times.

‎30 Apr 2024 01:14 PM

Posted by a Superuser, not a Sky employee. Find out more

Hi @dcarmarie  Please post your router stats
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717/jump... 

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
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dcarmarie
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Re: Very slow wi fi, amd it cuts out at times.

‎30 Apr 2024 01:22 PM

Screenshot_20240430_132003_Chrome.jpg

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dcarmarie
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Re: Very slow wi fi, amd it cuts out at times.

‎30 Apr 2024 01:25 PM

  • Screenshot_20240429_141118_MySky.jpg

     

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jamesn123
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Re: Very slow wi fi, amd it cuts out at times.

‎30 Apr 2024 01:28 PM

Posted by a Superuser, not a Sky employee. Find out more

@dcarmarie 

Please follow the instructions on the link I sent you. Those are not your stats

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dcarmarie
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Re: Very slow wi fi, amd it cuts out at times.

‎30 Apr 2024 01:46 PM

Screenshot_20240430_132003_Chrome.jpg

 

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jamesn123
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Re: Very slow wi fi, amd it cuts out at times.

‎30 Apr 2024 02:28 PM

Posted by a Superuser, not a Sky employee. Find out more

@dcarmarie 

Still not your stats. Follow the instructions to the final step.

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
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MW17
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Re: Very slow wi fi, amd it cuts out at times.

‎09 Jun 2024 03:33 PM

My WiFi is very slow at times, and sometimes drops out.  T.V. okay but mobile  not so.  I have re-booted but makes no difference 

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