Very slow wi fi, amd it cuts out at times.

[dcarmarie]

Hi iv been with sky 18 months almost. This year it's been do slow amd at 6 to 7 pm tends to keep cutting out. 

Says I'm entitled to a refund as I'm me t to have a speed guarantee. Iv rebooted the hub rebooted phone, tablet etc. Keep going around in circles online. 

[jamesn123]

Hi @dcarmarie  Please post your router stats
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717/jump... 

[dcarmarie]

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[dcarmarie]

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[jamesn123]

@dcarmarie 

Please follow the instructions on the link I sent you. Those are not your stats

[dcarmarie]

 

[jamesn123]

@dcarmarie 

Still not your stats. Follow the instructions to the final step.

[MW17]

My WiFi is very slow at times, and sometimes drops out.  T.V. okay but mobile  not so.  I have re-booted but makes no difference