Very slow broadband downloads and occasional Internet drops

[Geoff56]

I have incredibly slow broadband, and occasional internet/sky Q disconnections. I have run the on line tester and it says everything is ok. I'm not sure what my router stats are telling me. 

 

[mae-3]

@Geoff56 

The broadband line stats show a downstream speed of 13Mbps and an upstream speed of 1.5Mbps, it is a very long telephone broadband line to the cabinet of about 1.8km. The noise margin is slightly raised but that is usually expected for very long lines to the cabinet because they pick up slightly more noise.

You are also using all the 13Mbps bandwidth available at the time you took a snapshot of router stats.

[Chrisee]

@Geoff56 you appear to be on a very long line to the cabinet as currently the hub is connected at 13Mb/s and 1.5Mb/s up. Your line seems quite noisy as the noise margin is 7.8dB. Which is above thenormal range of 3 to 6dB. However currently your line is only using one of the three bands which means your line is twards the limits that the technology can support.

Whether Sky can get Openreach to domanything to improve your line depends on what the guaranteed minimum spedd your line was given. If you are uncertain on what thst click to run the connection test in the My Sky app as if you click through it will tell you.

However your connection has not dropped since the hub restarted 54 hours before you took the stats. However the issue could simply be that with limited bandwidth you get issues when more than one device requires data certainly a Q box downloading video would stop,anything else connecting at the sametime.