24 Oct 2024 05:26 PM
Just over three weeks ago we had full fibre installed and since then I've noticed the speeds just browsing the internet or social media to be extremely slow at certain times of the day. Speed to the router according to sky is 109mbps but when I do broadband speed checks it varies wildly between 1mbps and around 50mbps but is often around 8 or 9 mbps which is slower than it was prior to having full fibre installed.
Here are the stats from the router as recommended from another post here:
Any advice welcome.
thanks
25 Oct 2024 09:03 AM
Posted by a Sky employeeHi @Lynne060456
Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.
Just look out for the chat bubble to start the conversation.
Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
31 Oct 2024 10:52 AM
Posted by a Sky employeeUpdate-We are closing this session after no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.
No problem. Browse or search to find help, or start a new discussion on Community.
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