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Discussion topic: Very slow WiFi speeds since full fibre installed

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This message was authored by Lynne060456 This message was authored by: Lynne060456

Very slow WiFi speeds since full fibre installed

Just over three weeks ago we had full fibre installed and since then I've noticed the speeds just browsing the internet or social media to be extremely slow at certain times of the day. Speed to the router according to sky is 109mbps but when I do broadband speed checks it varies wildly between 1mbps and around 50mbps but is often around 8 or 9 mbps which is slower than it was prior to having full fibre installed. 

Here are the stats from the router as recommended from another post here:

IMG_1772.png

Any advice welcome. 
thanks 

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This message was authored by Tom-W19 This message was authored by: Tom-W19

Re: Very slow WiFi speeds since full fibre installed

Posted by a Sky employee

Hi @Lynne060456 

 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

 

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Thanks
Tom
This message was authored by Addie15 This message was authored by: Addie15

Re: Very slow WiFi speeds since full fibre installed

Posted by a Sky employee

Update-We are closing this session after no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

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