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Discussion topic: Very poor internet reception in all rooms

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This message was authored by: Vicki75

Message posted on ‎03 Aug 2025 01:32 PM

Very poor internet reception in all rooms

sky stream keeps freezing, phones take a while to load due to poor WiFi connection, no signal downstairs, can't even connect ring doorbell 

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This message was authored by: jamesn123

Message posted on ‎05 Aug 2025 11:02 AM

Re: Very poor internet reception in all rooms

Posted by a Superuser, not a Sky employee. Find out more

Hi @Vicki75 

Have you tried running the line test in the My Sky app?
Does the issue occur even when near the hub or connected via ethernet?

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
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This message was authored by: Vicki75

Message posted on ‎05 Aug 2025 01:03 PM

Re: Very poor internet reception in all rooms

Hi. Yes I have run the line test, couple times, says it is all ok, followed. troubleshooting but wasn't any better. 
Even happens to a smart tv  just a couple feet away from the router 

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