Very bad company

[Savelii]

I can’t reach the company, the bot answers every time. When I call — it’s a bot, when I text — it’s a bot. I haven’t had internet for a month, but they keep taking my money. It’s a very bad company. Can you tell me what to do, how to cancel this company and get my money back?

[Daniel0210]

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@Savelii wrote:

I can’t reach the company, the bot answers every time. When I call — it’s a bot, when I text — it’s a bot.

All calls start automated (the bot) which offers you online help,or try's to send you here to the forum. Stay on the line as long as possible and usually saying nothing when asked the reason for the call will put you in a queue for an agent.

Can you tell me what to do, how to cancel this company and get my money back?

You won't get any money back apart from auto compensation. 

This link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk for UK customers.
https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full WORKING days from when Sky are notified of the fault, you will become eligible for it.

From Ofcom’s website:~
If your broadband or landline service stops working, you will have to report the fault to your provider. If the service is not fixed after two full working days, you would not need to ask for compensation or contact your provider again, as your provider has systems in place that mean you will start receiving compensation automatically if the repair takes too long.

This auto compensation is applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (from 01/04/25 the new rates are £9.98 per day)

▫️There is no equivalent scheme in place for customers in the Republic of Ireland.
▫️There is no automatic compensation for TV services affected by a broadband problem.
▫️Sky broadband being discussed here is a domestic service therefore whilst it's fine for customers who work from home to use it for that purpose they won't receive additional or quicker support.

▫️

If you want to cancel Sky Broadband and Sky Talk the below link explains how to switch to an alternative provider or the various methods on cancelling completely.
https://www.sky.com/help/articles/cancel-sky-broadband

If you try to cancel whilst still in a minimum term deal you might have to pay an early termination charge (Sky will notify you if you do and how much they’ll charge).

NOTE: One Touch Switching only applies to broadband and Talk and NOT a TV subscription.

Return packaging for any equipment Sky expect back will be sent out to you near the end of the 14 day notice period to the address the account was registered at. Remember to keep any proof of posting indefinitely.

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