Very angry sky diamond vip customer

[Kevinewers]

I conta ted sky on 4th March this year with a concern over my bill rising by 11.2 % from April ,to be told by the representative that they couldn't do anything for me ,so i politley asked if i could speak with a manager ,which the reply was it can take up to 72 hours for a call back from a manager ,I WAS STIĹL WAITING UP TO YESTERDAY 25TH MARCH ,so i decided to phone Sky again and request another call back ,which was logged on the system as URGENT !!! ONCE AGAIN 10 AM THURSDAY 27TH I AM STILL WAITING !! As a ,oyal customer with coming up for 27 years with Sky feel very frustrared and let down

[jamesn123]

@Kevinewers 

The April price rise is standard across the industry and Sky try to keep it in line with RPI, Sky very likely wont alter your bill unless you are out of contract on any of your services. You have a right to cancel the broadband part of your subscription within 30 days of the notification of the price increases, however your TV part of the bill is still bound by contract which you cant break without penalty fees.