Vert poor and intermittent broadband

[E98N]

Hi. I'm desperate for help with my broadband. It is constantly slow and intermittent. I'm regularly unable to get onto the Internet and it just drops out for no reason even though the box still has its 3 green lights showing. SKY please help!!!!

[Highlinder]

@E98N  Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101...

[E98N]

My sky box stats are:

Systems Detailshelp

Manufacturer Sky

Model ER115

Firmware Version 4.12.0200.R

DSL Firmware VersionA2pv6F039m1.d24m

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Modemhelp

Modem StatusConnected

Traffic Type:PTM

Line Rate - Upstream (Kbps):18040

Line Rate - Downstream (Kbps):76978

IPv6 Loopback Address2a02:c7e:3a5e:9d00::1/128

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Broadband Porthelp

[removed]

Network TypeMER

IPv4 Subnet Mask255.255.252.0

Gateway IPv4 Address2.216.120.1

[removed]

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LAN Porthelp

[removed]

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Wireless Porthelp

Name (SSID) SKY45A38

Region Europe

Current Channel 1 (2.4 GHz), 36 (5 GHz)

Wireless APEnabled

Broadcast NameYes

Moderator note: removed personal details

[Highlinder]

@E98NYou need to go to the bottom of that page and click on show statistics.

[E98N]

I think this might be it:

Router Statistics

System Up Time: 30:24:12

Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time WAN MER 18124007 33726252 0 525592 9473826 30:21:44 LAN Up 14625012 13627344 6194 390521 8032517 30:24:12 WLAN (2.4 GHz) Up 16500783 16367820 18187 8063499 360684 30:22:26 WLAN (5 GHz) Up 30618695 19290937 0 0 0 30:22:23

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Broadband Link Downstream Upstream Connection Speed (Kbps) 76978 18040 Line Attenuation (dB) DS1:14.9    DS2:35.7    DS3:54.8 US0:5.5    US1:28.5    US2:42.6 Noise Margin (dB) DS1:8.1    DS2:7.9    DS3:7.8 US0:7.6    US1:7.1    US2:7.1

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Poll Interval:

Seconds (at least 3s): 

Set Interval Stop

[Highlinder]

@E98NCan see from the router stats it looks like you could take full advantage of superfast 80mb speed. The best way to get this resolved as would seem that the broadband test is not picking up this issue would be to call Sky and ask them to run further checks.

Dial 150 on your landline, when asked the nature of the call say " Technical ", you may be asked for a mobile number give this, but DO NOT hang up, stay on the line to be dropped into the queue to speak to an advisor.

If need be have your router stats handy to point out that you have raised noise margins on downstream of 8.1 when it should be 6.0 and the upload is the same with lost speed.