14 Dec 2024 09:27 PM
We have recently switched to Fibre Broadband through Sky. When near the router speeds are great, at over 500mb/s, but as you move only into the next room this drops massively. Upstairs and farthest downstairs rooms signal can drop completely or at best very slow.
Is there any advice to improve the signal around the complete house?
14 Dec 2024 09:52 PM
Posted by a Superuser, not a Sky employee. Find out more
Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of the legacy 'Broadband Boost' add-on and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell boosters except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some Sky booster hardware has leaked onto a certain auction site and elsewhere online, but Sky won't offer support with using these.
Confusingly the default 'Wall to Wall WiFi Guarantee' bundled with all new Sky Broadband orders where Boost or Max is not added by the customer doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above plus a one month broadband subscription refund.
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