VPN will not turn on using Sky Broadband unless I connect via Mobile Data hot spot first

[JoMC0]

I have Norton 360 and Sky Broadband connection via ethernet cable and or wifi. Windows 11 Laptop which is all upto date with all settings. To be able to surf the internet, download emails or do anything that requires use of the Sky wifi/broadband I have to connect my laptop to my mobile phone hotspot first. Open Norton and Connect VPN.  Then disconnect mobile data hotspot and connect to either the ethernet Sky broadband or Sky wifi and then I can surf the internet and watch movies and everything.  I have disabled the Sky Protect settings.

My mobile phone can and will use the wifi on occasion (I turn off my mobile phone data) connect to wifi and wonload files and surf the internet etc but the laptop and Ipads in the house do not.  The TV streaming is also an issue.

[Lisa-P1987]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147