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Discussion topic: VPN issue in new SKY account

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This message was authored by Hiranmoy This message was authored by: Hiranmoy

VPN issue in new SKY account

I am Virgin Broadband user. I do work from home from last couple years. And have to connect to my company vpn daily basis. After getting the sky broadband when i connect to VPN post that I cannot access any url in the browser. At the same time if switch to virgin broadband now also I am able to access the same url. Can you please fix the issue. 


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Hiranmoy
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This message was authored by Hiranmoy This message was authored by: Hiranmoy Answer

Re: VPN issue in new SKY account

I have found the issue. The issue was IPv6 was enabled on the LAN. after disabling it everything started working. 

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This message was authored by Highlinder This message was authored by: Highlinder

Re: VPN issue in new SKY account

Posted by a Superuser, not a Sky employee. Find out more

@Hiranmoy  First of all you are not talking to Sky, this is a customer to customer based forum.

 

Have you tried to change the default setting for the broadband sheild to see if this enables you to connect to your VPN?



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Hiranmoy
Topic Author
This message was authored by Hiranmoy This message was authored by: Hiranmoy

Re: VPN issue in new SKY account

I have disabled the broadband shield. still the issue persists. 

Hiranmoy
Topic Author
This message was authored by Hiranmoy This message was authored by: Hiranmoy Answer

Re: VPN issue in new SKY account

I have found the issue. The issue was IPv6 was enabled on the LAN. after disabling it everything started working. 

This message was authored by Maya6151 This message was authored by: Maya6151

Re: VPN issue in new SKY account

My broadband has just stop working..

 

This message was authored by Chrisee This message was authored by: Chrisee

Re: VPN issue in new SKY account

Posted by a Superuser, not a Sky employee. Find out more

@Maya6151 attaching a post to a random thread is not a good way to get you  help.

 

If your service is back this morning it is likelt to have been a maintenance issue. If it isnt run the connection test in the My Sky app overca mobile connection as that should tell you if there is a known fault. If tgst doesnt help give Sky a call and report thecfault.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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