Discussion topic: VERY slow upload speed (<1Mbps)

This message was authored by: Steward · ‎20 Nov 2023

Hello,

Since becoming a new customer three weeks ago, I have never had reliable upload speed. It drops persistently - for several minutes at a time - down to <1Mbps according to fast.com, this is most noticeable on video calls where the incoming video is always very clear but my picture and sound freezes for external users.

In contrast, upload speed is reliable, between 50-70Mbps. Could you let me know what can be done please?

This message was authored by: TimmyBGood · ‎21 Nov 2023

@Steward

Your Hub stats show a 'Superfast' (80/20) service running as well as is possible for the technology.

Do you encounter the low outbound speed on ethernet as well as WiFi?

* * * * * * *
Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

Discussion topic: VERY slow upload speed (<1Mbps)

VERY slow upload speed (<1Mbps)

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