VERY slow upload speed (<1Mbps)

[Steward]

Hello,

Since becoming a new customer three weeks ago, I have never had reliable upload speed. It drops persistently - for several minutes at a time - down to <1Mbps according to fast.com, this is most noticeable on video calls where the incoming video is always very clear but my picture and sound freezes for external users.

In contrast, upload speed is reliable, between 50-70Mbps. Could you let me know what can be done please?

[TimmyBGood]

@Steward

Your Hub stats show a 'Superfast' (80/20) service running as well as is possible for the technology.

Do you encounter the low outbound speed on ethernet as well as WiFi?

[Steward]

Thanks. I've taken a closer look at this @TimmyBGood 

My ethernet speed is pretty rock solid, 80/20 as you say.

The issue appears to be wifi. With a clear line of sight to the router, which sits on a glass shelf with no obstructions, signal strength starts to decrease such that a video call only works while my phone / laptop is literally touching the router.  50 centimetres away the call starts to break up, and 4 metres away (in direct line of sight) the signal fades in and out quite severely. It is barely usable in other rooms.

[cookiemonsteruk]

@Steward 

The 1.1 Mbps upload seems to be coming from the 2.4ghz wifi band .

You could try seperating the wifi bands to ensure you can connect to the 5ghz wifi which would be faster and more stable than the 2.4 ghz wifi

https://helpforum.sky.com/t5/Broadband-Talk/How-to-separate-WiFi-bands/ba-p/3530610