Discussion topic: VERY slow upload speed (<1Mbps)

This message was authored by Steward This message was authored by: Steward

VERY slow upload speed (<1Mbps)



Since becoming a new customer three weeks ago, I have never had reliable upload speed. It drops persistently - for several minutes at a time - down to <1Mbps according to fast.com, this is most noticeable on video calls where the incoming video is always very clear but my picture and sound freezes for external users.

In contrast, upload speed is reliable, between 50-70Mbps. Could you let me know what can be done please?Screenshot from 2023-11-20 22-25-22.png


Screenshot from 2023-11-20 22-25-22.png


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This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: VERY slow upload speed (<1Mbps)

Posted by a Superuser, not a Sky employee. Find out more



Your Hub stats show a 'Superfast' (80/20) service running as well as is possible for the technology.


Do you encounter the low outbound speed on ethernet as well as WiFi?

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

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