Use my own router?

[Marcva]

Hi Firstly, I just want to say I've been a customer for about 8 months, and the service has been **bleep**. Just **bleep**. That's all I can say. Nobody to speak to unless you sit on hold for ages and when you do, they aren't interested in doing much other than unplugging the router and saying "well its 300 to the box outside so it must be fine". My problem is bandwidth. And I believe the sky hub is at fault. On 2.4ghz, I get around 20mbs. On 5ghz I get up to 250mbs. When I have the bands merged, I get around 20mbs. That's just the testing I've done. When my son comes home from school, if he watches something on Netflix, nothing else can happen on the network. Complete standstill to all other devices. Im going to look at getting a third party router to replace the sky hub, because sky dont want to do It. Does anyone use a third party router? And are you having to use a hub in modem mode?

[JimM1]

@Marcva First off looks like you have full fibre with the speeds that you indicate, and second as you do not say would look like you have the Black Sky Broadband Hub SR203 as mention being able to have split the bands for the 2.4/5Ghz. Single band control then the device connects as required and picks the band, but your 2.4Ghz speed is low, you should be able to get higher unless the band is really busy, everything on a Network is shared! If you can say what you have, but you will need to get to grips with a third party Router for operation, they are not like a sky hub designed to just go on connect and work on a sky network and NONE off sky's test etc will function anymore and issues if you have any then sky will be off zero help as they can only check there own units! 

And the final point, sky hubs DO NOT have a modem mode of operation! If you have a landline phone you NEED to keep the sky hub front and centre no other way for that landline to operate over sky supplied and connected service!

[2muchTV]

@Marcva I would suggest getting a third party mesh system for your home network. Turn off the WiFi on the Sky Hub and use mesh in Access Point (AP) mode.

Even in AP mode you should have ability to split bands, guest networks etc.

You can go cheap or very expensive.