Urgent Help Required - Sky connection disconnecting and reconnecting causing the ports to "

[FLC]

@trickster1966 

There are numerous posts about home worker's VOIP services not working with Sky's white SR213 Hub. Whether this is the case here I don't know, but as @Chrisee suggested, a firmware rollback would seem to be required. Whether Sky can then blacklist your Hub from receiving further updates I don't know. If not then the problem will keep recurring until Sky fix it properly.

Maybe @Addie15 can initiate contact again to get  aproper resolution. Maybe switching to the older SR203 would solve it.

One of the big issues with this forum is that once a case is escalated to Sky's Community Team, no one ever reports back on the outcome.

[trickster1966]

I use a software called Horizon that I take calls on when at home.  I have used it for past 3 years on same laptop when WFH without issue.  But since after Xmas its not been great and its getting worse. 

I would be grateful for any help, and the firmware rollback was mentioned back in Feb.  Thank you  

[trickster1966]

Hi @Chrisee and @Addie15 on back of above comments can you please help...