Urgent Help Required - Sky connection disconnecting and reconnecting causing the ports to "

[FLC]

@trickster1966 

There are numerous posts about home worker's VOIP services not working with Sky's white SR213 Hub. Whether this is the case here I don't know, but as @Chrisee suggested, a firmware rollback would seem to be required. Whether Sky can then blacklist your Hub from receiving further updates I don't know. If not then the problem will keep recurring until Sky fix it properly.

Maybe @Addie15 can initiate contact again to get  aproper resolution. Maybe switching to the older SR203 would solve it.

One of the big issues with this forum is that once a case is escalated to Sky's Community Team, no one ever reports back on the outcome.

[trickster1966]

I use a software called Horizon that I take calls on when at home.  I have used it for past 3 years on same laptop when WFH without issue.  But since after Xmas its not been great and its getting worse. 

I would be grateful for any help, and the firmware rollback was mentioned back in Feb.  Thank you  

[trickster1966]

Hi @Chrisee and @Addie15 on back of above comments can you please help...

[trickster1966]

Morning @Chrisee and @Addie15 on back of previous comments can anyone please help...?  I havent seenany chat icons pop up to talk to anyone...

[Skull+Treaty]

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@trickster1966 wrote:

Morning @Chrisee and @Addie15 on back of previous comments can anyone please help...?  I havent seenany chat icons pop up to talk to anyone...

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@trickster1966 

I’ve escalated your post to the Community Messaging team who will invite you to a private chat shortly and help you with this.

This link shows how it works.

Keep an eye out for a colourful bubble to get the conversation started.

I would recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

[Lisa-P1987]

Thanks for escalating this. We’ve sent trickster1966 an invite to chat.