Upgrading to Ultrafast Plus or Gigafast - Whats involved with Engineer installation

[webtech]

Hi

We currently have Sky Ultrafast 1 (145Mb) broadband  and are thinking of upgrading to either Ultrafast Plus (500 mb) or possibly Gigafast (900 Mb).  Daft question but what does the upgrade involve? As we have already have a fibre cable to the premises (i.e. a cable from telephone pole outside to the house) does the installation simply involve receiving a new router? Or does the engineer have to upgrade the existing fibre cable from the pole to the house so it can run the faster speeds? Reason for asking is that we are currently having work done to the outside of the house so would be awkward for the Openreach engineer to go up ladder at the moment to install a new line. Many thanks

[peter-marlow+1966]

Just a phone call to sky

[peter-marlow+1966]

Just a phone call to sky I did it

[Highlinder · Accepted solution]

@webtech  If you are looking for a higher speed with your broadband then all you do is order it and Sky will just change you speed and package as you are already on ultrafast 1 there is no need for engineers to come out and unless you are ordering Sky Broadband Max then the router you have will do the job just the same.

[peter-marlow+1966]

Or use the  my sky app to upgrade your broadband 

[TimmyBGood]

@webtech 

Ultrafast 1 can be delivered over either FTTP (optical) or G.fast (copper).  If your current connection has an Openreach ONT ('fibre modem' with LEDs) in addition to the Sky Hub then you've already got FTTP capable of 500Mbs and Gigabit service.

If your Hub plugs into an Openreach master socket then it's G.fast, and would need completely replacing.

[webtech]

Thanks for everyone's replies