Discussion topic: Upgrading broadband package to get 14 day cooling off cancellation period
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Message posted on 15 Jan 2025 10:05 PM
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Upgrading broadband package to get 14 day cooling off cancellation period
I have 18 months left on a 24 month broadband contract with Sky. Max speed with Sky I can get is approx 55mb. I can can get 1gb with another provider. If I upgrade my current package (add new Sky Max router) for an extra £3 a month, this will reset my broadband term to another 24 months - but this will have a 14 day cooling off period where I cancel without any exit fee. My understanding is this is the whole package and not just the new add-on which means I can cancel the whole broadband package for free. Is this right?
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Message posted on 16 Jan 2025 08:05 AM
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Re: Upgrading broadband package to get 14 day cooling off cancellation period
@Sky give you 31 days cooling off period not the statutory 14 days. Legally Sky simply have to put you back in the same position as you were before the upgrade. Buying the Sky WiFi Max bundle and rejecting later simply means you have to send back any pod extenders and use of the parental controls you actually get to keep the new hub .
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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