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Discussion topic: Upgraded to sky max hub and nothing but issues

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This message was authored by Sammytalon14 This message was authored by: Sammytalon14

Upgraded to sky max hub and nothing but issues

Hello can someone help please. I've upgraded my hub and wifi to the gigafast broadband and new sky max hub and ever since upgrading im having nothing but issues sky sent me a pod exetender and still nothing but issues. All my devices keep disconnecting and then when they do connect they have the connected with no Internet status. I've reset the router and running checks and it's all coming back as nothing wrong when they're clearly is something wrong. Can someone help or direct me in the right direction please?
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This message was authored by Chrisee This message was authored by: Chrisee

Re: Upgraded to sky max hub and nothing but issues

Posted by a Superuser, not a Sky employee. Find out more

@Sammytalon14 first thing make sure your hub is out in the open on a surface above obstructions like radiators after that ensurecthe pod is plugged in half way between the hub and where you need the boost. If you are still stuck as it apoears you are oaying for Sky's WiFi Max package call them and ask fir an engineer to come out see https://www.sky.com/help/articles/sky-wifi-max

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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