Discussion topic: Upgraded to full fibre but now no internet

This message was authored by: Leanne235321 · ‎30 Nov 2024

Hi I've upgraded to full fibre and kept the same hub but now my tv has connected to a WiFi that is named Skyxxxxxx whereas it was connected to Skyyyyyyy. My phone and laptop etc are still showing as Skyyyyyyyy but this no longer has signal and skyxxxxxxx I have no idea what the password is. Has anyone got any idea what's going on?

This message was authored by: jamesn123 · ‎03 Dec 2024

@Leanne235321

Were you using any sort of Sky booster or third party extender?

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.

This message was authored by: Leanne235321 · ‎03 Dec 2024

Hi we have a sky booster but previously as the main router is next to the tv and the booster is on the upper floor it was connected to the main box. Is there a way to check the booster to determine if it has connected to that now instead of the main router?

This message was authored by: jamesn123 · ‎04 Dec 2024

@Leanne235321

It should have 3 green lights.

I would factory reset the Sky Booster and reconnect

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.

Discussion topic: Upgraded to full fibre but now no internet

Upgraded to full fibre but now no internet

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