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Discussion topic: Upgraded to Sky Max WiFi and now apps on Samsung Frame TV don’t work

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This message was authored by: Beths2

Upgraded to Sky Max WiFi and now apps on Samsung Frame TV don’t work

Recently upgraded to Sky Max WiFi with new hub etc but now have real buffering issues with apps on Samsung frame TV eg Apple or Disney+. Apple troubleshooting says I don't have enough bandwidth but broadband/wifi tests on Sky app don't indicate any issues. Any advice appreciated! 

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This message was authored by: lettice

Re: Upgraded to Sky Max WiFi and now apps on Samsung Frame TV don’t work

Posted by a Superuser, not a Sky employee. Find out more

Can you do a network speed test on your frame TV?
Launch Netflix app (you do not need to be logged into it, if you do not use netflix) and scroll down the left menu to Get help.

Choose Check Network.
Would suggest running the test a few times, say a few minutes between tests.
What is your speed?

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This message was authored by: Beths2

Re: Upgraded to Sky Max WiFi and now apps on Samsung Frame TV don’t work

A fast.com test says 88mbps... Will try the Netflix test and see what that says

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This message was authored by: Beths2

Re: Upgraded to Sky Max WiFi and now apps on Samsung Frame TV don’t work

So a check network test came up with error code nw-0-stopped on Netflix

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