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Discussion topic: Upgraded router won't connect to laptop

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This message was authored by: Gubby2064

Upgraded router won't connect to laptop

Thank you for your time. I have just upgraded to Sky Superfast 35. I connected the new router with no problems and all my devices.

However, I work from home and this morning I went to connect the laptop and it just kept saying connection not avaliable (or something similar, can't remember exactly!) so I unplugged the new router and reinstalled the old one, this then auto connected to the new wireless name without me even entering the password.

Obviously I need to be using the new router as it is supposed to be a better signal the old one has to be sent back.

Is there some sort of issue with the new routers and windows 10? Every other device in the house works on the new router but the laptop seems to only want to use the old one!

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This message was authored by: jamesn123

Re: Upgraded router won't connect to laptop

Posted by a Superuser, not a Sky employee. Find out more

Hi @Gubby2064 

Please tell us the laptop make & model as well as ideally the WiFi chip that is in it.

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
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