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Discussion topic: Upgraded my broadband.

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This message was authored by: AlexT21

Message posted on ‎26 Dec 2023 01:36 PM

Upgraded my broadband.

Hi guys I've recently upgraded my broadband to the gigafast and it says the activation date was yesterday but currently my internet has not upgraded they said it would happen remotely too. Just wondering what to do and if it does this automatically or not. Thanks

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Avatar for TimmyBGood
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This message was authored by: TimmyBGood

Message posted on ‎26 Dec 2023 01:57 PM

Re: Upgraded my broadband.

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@AlexT21 

 

I'd suggest that an activation date of Christmas Day is probably an error...

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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This message was authored by: TimmyBGood

Message posted on ‎26 Dec 2023 02:01 PM

Re: Upgraded my broadband.

Posted by a Superuser, not a Sky employee. Find out more

@AlexT21 

 

Do you already have FTTP infrastructure (optical cable and an ONT) at the address?

 

If so the speed change can be actioned remotely once appropriate staff are back at work.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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This message was authored by: AlexT21

Message posted on ‎26 Dec 2023 02:06 PM

Re: Upgraded my broadband.

Yes already have all this fitted from the last package that I was on I'm going to guess the same in regards to the date.

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