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Discussion topic: Upgraded hub very poor connection and speed

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This message was authored by: Davehorton

Message posted on ‎18 Jun 2024 08:35 PM

Upgraded hub very poor connection and speed

I recentle upgraded my broadban and recieved my new hub, the speed is slower than my old one and struggles to connect to everything , ive tried resetting and my app says everything finr when it clearly ismt, need some help please im paying £155 a month and its shocking 

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Avatar for TimmyBGood
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This message was authored by: TimmyBGood

Message posted on ‎18 Jun 2024 08:58 PM

Re: Upgraded hub very poor connection and speed

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@Davehorton wrote:

 im paying £155 a month and its shocking 

I really hope that's not just for broadband...

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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This message was authored by: Davehorton

Message posted on ‎19 Jun 2024 06:14 PM

Re: Upgraded hub very poor connection and speed

No for some reason I pay for the full package

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This message was authored by: jamesn123

Message posted on ‎20 Jun 2024 10:33 AM

Re: Upgraded hub very poor connection and speed

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@Davehorton 

Which hub did you have before and which do you have now

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
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