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Discussion topic: Upgrade to gigafast from gfast line

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Avatar for Ali+mc80
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This message was authored by: Ali+mc80

Message posted on ‎02 Jun 2024 01:08 AM

Upgrade to gigafast from gfast line

It looks like sky's automated broadboand upgrade tool has issue when you currently have a dedicated gfast line but are now capabale if recieving full fibre. I want to upgrade my bb package but when i check with sky online it tells me i am already on the fastest bb available. When speaking to someone at sky they explained that i need to cancel my broadband and then re order a new package as that was the only way around it. Can someone help me just uprgrade rather  than doing that 

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Avatar for mae-3
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This message was authored by: mae-3

Message posted on ‎02 Jun 2024 07:30 AM

Re: Upgrade to gigafast from gfast line

@Ali+mc80 

 

Why don't you keep the G.fast and add FTTP, then you'll have even faster access and wires and light spectrum access. 😎

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Zen internet on FTTP (900Mbps down, 100Mbps up). SAT> IP (Apple 4K 2nd gen TV to LG C1 OLED UHD TV/Dolby Atmos Denon AVR, DacMagic Plus for Hi-Res audio), hosting own blog/forum (cluster), OPNsense & Zenarmor L4/L7 NGFW & DPI IDS/IPS, Asus ET12 Pro Tri-Band wifi, Linux, Gamer: Xbox Series X/i7 laptop, round-robin DNS over HTTPS, non-proprietary VoIP HD AMR-WB (G.722.2) and more... Beta tester Apple iOS/watchOS/tvOS/iPadOS/macOS.
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This message was authored by: TimmyBGood

Message posted on ‎02 Jun 2024 09:11 AM

Re: Upgrade to gigafast from gfast line

Posted by a Superuser, not a Sky employee. Find out more
@Ali+mc80 wrote:

. When speaking to someone at sky they explained that i need to cancel my broadband and then re order a new package as that was the only way around it. 

Previous posts suggest that's correct: the alternative, if you are outside a minimum contract term, is to switch ISP.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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