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Discussion topic: Upgrade broadband mid-contract

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This message was authored by mahaad This message was authored by: mahaad

Upgrade broadband mid-contract

Hello,

 

I'm considering getting an Ultra fast broadband, but not sure if this is fast enough for me. 

 

Can I upgrade to Ultra fast plus mid-contract? Would there be any penalty? What's the process like?

 

Thank you

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This message was authored by GD1 This message was authored by: GD1

Re: Upgrade broadband mid-contract

Posted by a Superuser, not a Sky employee. Find out more

@mahaad  You should be able to upgrade, as I understand it the initial discounts may still be applied to Ultrafast for the remainder of the original term.    There shouldn't be any termination fees as you are still a broadband customer.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

mahaad
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This message was authored by mahaad This message was authored by: mahaad

Re: Upgrade broadband mid-contract

Thank you!

 

I've just noticed there is a 3 month free internet offer for Superfast. Do you know if it's possible to upgrade at month 4? Has anybody done this before?

 

Thanks!

This message was authored by Chrisee This message was authored by: Chrisee

Re: Upgrade broadband mid-contract

Posted by a Superuser, not a Sky employee. Find out more

@mahaad Sky will release from contract if you upgrade your service, they normally refuse if you want to downgrade. If you want to recontract on the same product you may hit a snag as it would be judged on a case by case basis so I wouldn't bet on it. You have accepted a 18 month legal contract which only Sky can release you from.

 

Try the trick repeatedly and Sky have been known to say no and tell you to get lost. There are set up costs they have to pay Openreach for each contract which are normally amortised over the 18 month contract length and weirdly they dont like losing money.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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