Update on our broadband problem of no connection or minimum at times

[KJS63]

I'm am awaiting the outcome of a fault reported on Thursday 20th when a sky tv engineer instead of a sky broadband engineer came to our house..

there is a fault with the broadband connection as our connection is at non existent except on the odd occasion it will connect for a minute two if we are lucky. Please update on the progress as I have zoom calls next week. 

[Daniel0210 · Accepted solution]

@KJS63 

We haven't any updates. We are customers on here and this is a customer ➡️ customer discussion forum where we try to help other Sky customers. I’m afraid you aren’t communicating with Sky by posting on here.

Sky normally quote 2 WORKING DAYS as a potential fix time. This is the service level agreement in the UK between ISPs and Openreach for fixing a fault as Openreach claim to be successful within that timeframe in about 85+% of cases.

You won't qualify for auto compensation as the service is (on your own admission) on for short periods.