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Discussion topic: Uograde

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This message was authored by Denann16 This message was authored by: Denann16

Uograde

I've upgraded my broadband mid contract will I have to pay any fees?

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This message was authored by Highlinder This message was authored by: Highlinder

Re: Uograde

Posted by a Superuser, not a Sky employee. Find out more

@Denann16  Did you speak to Sky or did you do it through the website? Either way you would have been told about any fees before you signed up or if they have been taken off as a good will gesture.

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Denann16
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This message was authored by Denann16 This message was authored by: Denann16

Re: Upgrade

Good morning, no I spoke to them direct, they never mentioned any termination fees just an admin fee. But I was just worried as I was still in contract 

This message was authored by SlenderRobert This message was authored by: SlenderRobert

Re: Uograde


@Denann16 wrote:

I've upgraded my broadband mid contract will I have to pay any fees?


If you're staying with Sky then no, there shouldn't be any fees unless you were specifically told, but you will be starting a new duration of contract (usually 18 months). 

If you upgraded by phoning Sky and speaking to an adviser then the call will be recorded so if any unexpected fees arise you can ask for this to be checked. 

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