0

Discussion topic: Unsuccessful broadband wifi connection. We may need a sky q booster

Reply
This message was authored by: Jenmlt

Unsuccessful broadband wifi connection. We may need a sky q booster

Re the above, can you send me a booster?

Reply

All Replies

This message was authored by: GD1

Re: Unsuccessful broadband wifi connection. We may need a sky q booster

Posted by a Superuser, not a Sky employee. Find out more

@Jenmlt  Your can't be sent anything on the back of a forum post, no one here not even Sky Staff would know who you are or your contact details.

 

You'll need to call Sky

 

 

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
This message was authored by: TimmyBGood

Re: Unsuccessful broadband wifi connection. We may need a sky q booster

Posted by a Superuser, not a Sky employee. Find out more

@Jenmlt 

 

Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of 'Broadband Boost' and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell them except to resolve issues with Sky Q. Inevitably some have leaked onto a certain auction site, but Sky won't offer support with using these. 

 

Confusingly the 'Wall to Wall WiFi Guarantee' doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Reply