Sadly, the only option Sky agents keep suggesting to resolve the issue, is to insist customers pay additional monthly fees for Sky WiFi Max Hub or Sky WiFi Pods, which they claim 'aims to improve WiFi coverage and performance throughout your home', which are designed 'to elimate WiFi dead spots and come with Enhanced Wall-To-Wall WiFi Guarantee which promises a certain minimum speed in every room'!!
It therefore seems Sky's new AI routers are p*** poor and simply not good enough to provide the broadband service we are all paying for!!
Sky, as a communications provider, should be transparent about the technical aspects of their products, particularly when it comes to broadband service, to help customers understand what they are buying and how it should perform., especially when they are faulty or believed to be faulty. Customers should involve Ofcom when they are unable to resolve a complaint with Sky through their internal providers.
Sadly, not one single Sky agents I have spoken to since December 2024 was aware that customers cannot access the new (white) broadband router settings with regard to changing devices to from 5.0ghz setting to 2.4ghz to ensure a more consistent and stable WiFi connection to the device. Every Sky agent believe customers cannot change access and change the settings!!!
Ofcom states that it 'expects communication service providers to offer transparent and comparable information to customers, ensure they can switch providers easily, and handle complaints effectively. This includes providing clear details about services, including average speeds for broadband, and ensuring customers are not misled or prevented from changing providers.
