Unstable connection with new WiFi Max hub

[Chris300]

Just swapped over to Sky Max Hub (the white one) from older model fibre router from Sky (the black one). Having endless issues with WiFi. Connection speeds between hub and internet are good, but WiFi has intermittent connection issues, signal is weaker, and generally finding it much poorer than the service we used to have in terms of stability. Teams calls constantly drop, I get two bars of WiFi in parts of the house when I used to have full signal, and apps are now much slower to connect online. The hub is in the same place as the last one and there's no additional devices next to it.

I see a number of other forum posts highlighting similar issues and curious if this is a fault generally with the new Max hubs. Anyone manage to resolve this? 

[mae-3]

@Chris300 

How long have you had Sky Max, if only for a few days it needs time to settle and the AI learn your environment wireless-wise and the best internet zone based on use across wireless and wired connections.

[Chris300]

Thanks Mae. Appreciate your comments but no one explained that. Still don't believe that the service should be so poor in the interim so switching back to old hub and requested an engineering visit.  This new hub and service just seems entirety unfit for purpose. 

[Liam22191]

I'm having the exact same issue with mine too , did this get sorted ?

[Chrisee]

@Liam22191 there is an indication that Skky are looking into issues around sub-standard WiFi performance from recent WiFi Max hubs. They never give timescales for these investigations but raise your concerns with customer services so they are aware oof your problem.

[Stuart2303]

Exactly the same as mine , apparently the speeds are faster but the WiFi strength seems weaker . Even my phone looses WiFi when I go upstairs, and a LG tv keeps loosing signal which is a bit annoying when watching Netflix,