Unhappy with Sky/Openreach regarding home move

[debso]

Hello,

How is your broadband service now? Did Openreach manage to get the permission?

As I am having the same message from them as well - "Openreach require permission to work at your or a neighboring property. The permission may be required from The Local Council, Private Landowners or Landlords."

I have ordered from Sky more than a month ago. When I called the hotline, they told me to wait the updates only. Really dont know how long have to wait.

[Chris77uk]

I am in this exact position! Did you ever get it sorted???

[Sheshe]

No luck as yet. Openreach has cancelled my order. Even though my 3rd party and Sky emailed them. It's a mess. I'm so disappointed with the service. 

[Tourbillon]

I can't remember exactly what happened but basically I eventually received a letter from Open Reach saying they need to carry out works on the public pavement in front of my driveway install a fibre cable from there to the front of my garage door. There was no fibre at this property until then.

Took a few more visits for them to get it right as the communication among OR staff is really poor. Hope you all get it sorted out soon.

[Chrisee]

@Chris77uk delays with installing new full fibre connections do happen it is inevitable given Openreach literally install many thousand every day. Most issues are with underground runs where digging is required and third parties need to give permission or special kit is required. Overhead runs are not so frequently affected but can cause issues with trees etc. often the first Openreachbecomecaware of an issue is when the engineer comes to do the installation in other cases its after a survey visit you may not be aware has been made. 

You should be accumulating compensation for late provision see Customer Auto-Compensation | Sky Help | Sky.com

My own install was delayed butvthe compensation covered the first 6 months payment,