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Discussion topic: Unable to view this page as I have no sky products! But I do

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This message was authored by Ilz84 This message was authored by: Ilz84

Unable to view this page as I have no sky products! But I do

When I try to view my contract check my speed or any other information I keep getting the message saying no address is associated with your account or page is restricted as I have no sky products but I do. I have sky broadband that is active and working with some poor connection at times and It became active 24 hours ago. 


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This message was authored by caesarome This message was authored by: caesarome Answer

Re: Unable to view this page as I have no sky products! But I do

Posted by a Superuser, not a Sky employee. Find out more

@Ilz84 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.


This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear tomorrow you will have 48 hours to respond or it will be automatically closed.
This isn't a live chat so replies are not instant.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can

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This message was authored by caesarome This message was authored by: caesarome Answer

Re: Unable to view this page as I have no sky products! But I do

Posted by a Superuser, not a Sky employee. Find out more

@Ilz84 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.


This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear tomorrow you will have 48 hours to respond or it will be automatically closed.
This isn't a live chat so replies are not instant.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Ilz84
Topic Author
This message was authored by Ilz84 This message was authored by: Ilz84

Re: Unable to view this page as I have no sky products! But I do

Hello. After reading your post to another user I was able to resolve my issue. My sky id was not linked to my account but now I've linked my id thanks to your link and I can now access all my information so thank you.  

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