Unable to use apps on TV as says there is a connection issue

[HS11]

Apps on TV won't work as say there is a connection issue but when look at TV settings Internet is showing as connected.

[Tom-W19]

Hi @HS11 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147