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Discussion topic: Unable to turn safesearch off

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This message was authored by: NikkiM81

Unable to turn safesearch off

Can anyone plead advise, this is driving me nuts. For some reason only on android devices certain websites are blocked and when I go to switch it off it won't allow me to. It all works fine on iPhone just not android. It says it's been locked by the administrator but that would be me and I've not blocked anything, checked all the age restrictions and they are all set correctly, it's driving me mad.

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This message was authored by: caesarome

Re: Unable to turn safesearch off

Posted by a Superuser, not a Sky employee. Find out more

@NikkiM81 

Try adjusting your broadband shield settings.

 

You can do this via the MySky app or online here:

 

https://www.sky.com/myaccount/bb-and-talk/broadband-shield

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This message was authored by: Sharcuk

Re: Unable to turn safesearch off

@NikkiM81 If the problem is with Android devices only, presumably they are signed on via a Google account. Have you checked the Google safe search associated with whichever account has been used to sign in?

 

https://youtu.be/a8Q_faWOgYk

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