Unable to track broadband order

[London1996]

Hi,

Purchased sky broadband about a week ago (due for set up on 25th July). I received an order confirmation email.

Unfortunately when I try to track my order on the my sky app it says I have no orders. I also am unable to call the service desk as I have no sky products?

please help

[caesarome]

Have you tried this to link your broadband account to your Sky ID:

https://www.sky.com/help/articles/sky-id-cant-access-all-my-services