Discussion topic: Unable to track broadband order

This message was authored by: London1996 · ‎20 Jul 2024

Hi,

Purchased sky broadband about a week ago (due for set up on 25th July). I received an order confirmation email.

Unfortunately when I try to track my order on the my sky app it says I have no orders. I also am unable to call the service desk as I have no sky products?

please help

This message was authored by: caesarome · ‎20 Jul 2024

Have you tried this to link your broadband account to your Sky ID:

https://www.sky.com/help/articles/sky-id-cant-access-all-my-services

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Discussion topic: Unable to track broadband order

Unable to track broadband order

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