12

Discussion topic: Unable to reach a website because of ERR_CONNECTION_TIMED_OUT

Reply
This message was authored by Kelbrooker This message was authored by: Kelbrooker

Unable to reach a website because of ERR_CONNECTION_TIMED_OUT

My first ever post, so please be patient.

I receive the error ERR_CONNECTION_TIMED_OUT when I attempt to access pendle.gov.uk   .

I have already taken the following actions to no avail as recommended by Sky Support at various times:

Cleared caches (Internet,DNS,etc)

Changed browsers (Chrome,Edge,Safari)

Changed devices but using the same wifi (PC-hardwired, Ipad over Wifi, Phone over Wifi)

Always had the Shield disabled but enabled it and entered the site to permit access - nothing changed and reverted to Shield disabled.

Tried incognito mode on Chrome and Edge

Reset the hub

Turned the hub off overnight - 10 hours

Closed down my antivirus to ensure no conflicts (Malwarebytes) - I also uninstalled it and installed AVG - same result

Other things as recommended, but can't remember!

 

IF I USE 4G FROM MY PHONE IT WORKS!

 

I am just hoping someone can help!

 


Best Answers
Kelbrooker
Topic Author
This message was authored by Kelbrooker This message was authored by: Kelbrooker Answer

Re: Unable to reach a website because of ERR_CONNECTION_TIMED_OUT

Reply

All Replies

This message was authored by jamesn123 This message was authored by: jamesn123

Re: Unable to reach a website because of ERR_CONNECTION_TIMED_OUT

Posted by a Superuser, not a Sky employee. Find out more

@Kelbrooker 

Could be a public IP issue. Unplug your hub for 1hr to get a new one.

Or if you'd rather not have the downtime you can login to the hubs admin interface and then 'Disconnect' then 'Connect' the WAN. 

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
Kelbrooker
Topic Author
This message was authored by Kelbrooker This message was authored by: Kelbrooker

Re: Unable to reach a website because of ERR_CONNECTION_TIMED_OUT

Thanks but already turned off the hub for 10 hours.

This message was authored by jamesn123 This message was authored by: jamesn123

Re: Unable to reach a website because of ERR_CONNECTION_TIMED_OUT

Posted by a Superuser, not a Sky employee. Find out more

@Kelbrooker 

What about manually changing the DNS to something other than Sky's?

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
Kelbrooker
Topic Author
This message was authored by Kelbrooker This message was authored by: Kelbrooker

Re: Unable to reach a website because of ERR_CONNECTION_TIMED_OUT

@jamesn123  Your last suggestion went way over my head and my competance 🙂

This message was authored by jamesn123 This message was authored by: jamesn123

Re: Unable to reach a website because of ERR_CONNECTION_TIMED_OUT

Posted by a Superuser, not a Sky employee. Find out more

@Kelbrooker 

In Windows 11 go to Network & Internet settings > Ethernet > DNS Server Assignment > Edit 

Change it to manual, toggle IPv4 to ON then set the preferred DNS to 8.8.8.8

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
Kelbrooker
Topic Author
This message was authored by Kelbrooker This message was authored by: Kelbrooker

Re: Unable to reach a website because of ERR_CONNECTION_TIMED_OUT

@jamesn123  I thought I should add that i would be happy to do as you suggest, if I knew what to do.

Also, if this is a sky probglem, shouldn't they fix it?

Kelbrooker
Topic Author
This message was authored by Kelbrooker This message was authored by: Kelbrooker

Re: Unable to reach a website because of ERR_CONNECTION_TIMED_OUT

@jamesn123  thank you, I will try 🙂

 

Kelbrooker
Topic Author
This message was authored by Kelbrooker This message was authored by: Kelbrooker

Re: Unable to reach a website because of ERR_CONNECTION_TIMED_OUT

@jamesn123 Here's the latest! I read up on the DNS server assignment for Windows 10 and also DNS server addresses. (Just for info, I used to be in the IT Industry from the very start but never comms, so at 75, I rely on everyone else, if possible) I didn't try 8.8.8.8 which I believe is Google as It wanted a hex? values for IPv6 and I couldn't find them easily. I did get the info for Cloudfare and I changed everything for IPv4 and IPv6 both DNS servers and alternates. Restarted my PC and loaded Chrome. So much quicker with Cloudfare BUT it still will not resolve pendle.gov.uk  . Any more of your excellent thoughts would be greatly appreciated.

This message was authored by jamesn123 This message was authored by: jamesn123

Re: Unable to reach a website because of ERR_CONNECTION_TIMED_OUT

Posted by a Superuser, not a Sky employee. Find out more

@Kelbrooker 

The following would be my only suggestions which I think you've tried already

 

- Try different device

- Try device connected in a different way to the hub (Cable vs WiFi)

- Change device DNS

- Use incognito mode

- Turn off Sky Shield

- Get a new public IP for the router

 

The only thing I can suggest is trying the public IP solution again. This time make a note of your current public IP then switch your hub off and when you switch it back on check its public is different from what you made a note of before.

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
Kelbrooker
Topic Author
This message was authored by Kelbrooker This message was authored by: Kelbrooker

Re: Unable to reach a website because of ERR_CONNECTION_TIMED_OUT

@jamesn123 

 

I will try the public route from scratch again and if that fails I guess I will go back to sky support and get a new hub in the hope that a different spec might work differently. Who knows? But before I go, thank you for your invaluable help. Greatly appreciated!

Kelbrooker
Topic Author
This message was authored by Kelbrooker This message was authored by: Kelbrooker

Re: Unable to reach a website because of ERR_CONNECTION_TIMED_OUT

@jamesn123 

Hello again! I thought that I would provide an update on my original problem.

New hub arrived today. Theorhetically the same device, spec, etc. Just installed it and the problem has disappeared! Magic or dark art, I don't know which.

Thanks again for your help.

One final question, if I may. I have a Sky booster/access point, call it what you will. Do I need to do anything to it, now that I have changed the router/hub?

Kelbrooker
Topic Author
This message was authored by Kelbrooker This message was authored by: Kelbrooker Answer

Re: Unable to reach a website because of ERR_CONNECTION_TIMED_OUT

Hub sorted.

Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 4 hours

New Discussion