Unable to order broadband due to ongoing technical issues

[HBrewill]

I am trying to order broadband to a new address as am morning and whenever and however I try I am told there are technical issues with skys system at the moment.

I have tried through the MySky app, through the website and through calling support. It seems the system can't process the payment (or is at least failing at that step) or it can't detect the key entries when I try and do it over the phone.

Any ETA as to when these issues will be resolved? It's a last min move so I need to get this sorted ASAP to get the soonest activation date.

[Highlinder]

@HBrewill  Have you moved into the new property already or is this a home move with your services that you are trying to do?

[HBrewill]

I am moving to a new address next week, so either way the system is constantly saying 'technical difficulties' whenever I get to the payment stage. Have had multiple people on the support line tell me there are system issues at the moment. Just need an estimated time of resolvement.

[TimmyBGood]

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@HBrewill wrote:

 Just need an estimated time of resolvement.

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You won't get one here, and realistically at best you're looking at a two or three week lead time for activation at the new address once booked, potentially longer for new FTTP (and two Bank Holidays don't help either)