28 Feb 2023 03:15 PM
I have just installed a new Sky broadband hub, because of the set up in my house I had to adjust the settings to stop synchronising the 2.4 & 5ghz frequencies as my smart plugs, and printer will only work on 2,4ghz,.
I have altered the SSID to match my previous setup (the 5ghz has a 5 at the end to differentiate it) , in the admin console both frequencies appear to be working, and both are being advertised, but the issue I am having is that at the moment the 5Ghz frequency is connected to the internet, but the 2.4 one isnt, although over the course of the day it has flipped over so that 2.4 has the inernet and 5 doesn't.
Not sure it is connected but the Sky Q box refuses to accept a cable connection, and wouldn't attach via WI-FI until I used the 'soft' WPS function in the router settings, although my TV was fine with the cable connection.
Any ideas would be gratfully received
28 Feb 2023 03:19 PM
Posted by a Superuser, not a Sky employee. Find out moreLikely to be your Q mesh system not happy with seeing the same SSID from a different hub. Have you tried factory resetting the hub and then when you split the bands dont name the same as your old hub?
28 Feb 2023 03:28 PM
Hi James thanks for the quick response, I don't actually have a mesh network, just a single hub, and a SkyQ box, both SSID's are different, and I can connect to each of them, but only one will have internet access
28 Feb 2023 03:33 PM
Posted by a Superuser, not a Sky employee. Find out moreIf you have a Sky Q box you have Sky mesh, they mesh together
28 Feb 2023 03:59 PM
Posted by a Superuser, not a Sky employee. Find out more
@jamesn123 wrote:Likely to be your Q mesh system not happy with seeing the same SSID from a different hub. Have you tried factory resetting the hub and then when you split the bands dont name the same as your old hub?
It shouldn't be a problem changing the SSID on a new hub to what the old hub was.
When Sky had to replace my SR203, which had split bands, I just forced the new hub to update to the latest firmware and then loaded the backup file from the old hub onto the new one and everything connected and worked as expected including the Q and mini boxes.
Definitely much quicker that having to reconnect 30+ wifi devices to the new hub.
28 Feb 2023 04:03 PM
Hi James
I am ashamed to say that I have found the issue, and it is all down to me!
I previously had a TPLink one mesh network set up, when you mentioned the SkyQ mesh I remembered that I still had a reapter in one of the bedrooms which was still on, switched it off and now both frequencies are working.
Thanks for your help
28 Feb 2023 04:18 PM
Posted by a Superuser, not a Sky employee. Find out more
@petemac wrote:
Hi James
I am ashamed to say that I have found the issue, and it is all down to me!
I previously had a TPLink one mesh network set up, when you mentioned the SkyQ mesh I remembered that I still had a reapter in one of the bedrooms which was still on, switched it off and now both frequencies are working.
Thanks for your help
Ah! I was on the right lines just the wrong device 😊
Glad you sorted it
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