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Discussion topic: Unable to get WiFi in parts of our house

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This message was authored by Pikeyk This message was authored by: Pikeyk

Unable to get WiFi in parts of our house

We live in a three storey 3 house and the WiFi connection is non existent. I think we need WiFi boosters, can anyone confirm how we can get them?
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This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Unable to get WiFi in parts of our house

Posted by a Superuser, not a Sky employee. Find out more

@Pikeyk 

 

Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of 'Broadband Boost' and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell them except to resolve issues with Sky Q. Inevitably some have leaked onto a certain auction site, but Sky won't offer support with using these. 

 

Confusingly the 'Wall to Wall WiFi Guarantee' doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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