0

Discussion topic: Unable to download emails on WIFI, have deactivated shield and still unable to download emails...

Reply
This message was authored by: irwin76

Unable to download emails on WIFI, have deactivated shield and still unable to download emails...

Myself and my wife use webmail and we're unable to download any of our emails on WIFI, we switch to 5G and this works fine. I've spoken with my works IT Team and they have advised that this is a Sky issue, its becoming really frustrating...

Reply

All Replies

This message was authored by: Chrisee

Re: Unable to download emails on WIFI, have deactivated shield and still unable to download emails..

Posted by a Superuser, not a Sky employee. Find out more

@irwin76 what hardware are you using as there are issues with iPhones and other Apple devices since ios18.2 rolled out which Apple are investigating. Otherwise do you have a white Sky hub and does your company useca vpn?

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
Avatar for irwin76
Level 1 icon
Topic Author
This message was authored by: irwin76

Re: Unable to download emails on WIFI, have deactivated shield and still unable to download emails..

Hi,

 

I work in IT and totally aware of those issues but this is affecting, MAC OS, iOS and Android devices at our address.

 

I'm constantly having to reset my proxies on my Mac as they're being updated via the router. It's got to the point where we're missing emails, messages etc...

Avatar for irwin76
Level 1 icon
Topic Author
This message was authored by: irwin76

Re: Unable to download emails on WIFI, have deactivated shield and still unable to download emails..

We also have a black Sky Hub Model SR203.

Reply